FAQ

Customizing Your Practice

Account and Billing

Troubleshooting

Customizing Your Practice

Setting Your Music and Voice

Once you've started a practice, if you tap the screen and pause your practice, you can adjust the music and voice volume by using the Music/Voice mixing slider.

After you have set the Music/Voice ratio that you prefer, then you can use your device to increase or decrease the overall volume.

We offer many categories of music and are constantly adding new options! You can switch the music style by tapping on More, and then tapping on Music!

You can turn the in-app music off by tapping on More, then tap Music, and then tap None for the music type!

If you'd like to play your own music, you can do so through other apps on your device. However, while the audio cues are turned up to max volume by default on phones and tablets, sometimes this isn't enough to overpower the sound coming from Spotify/iTunes/etc.

In those cases, we recommend either using an external speaker to play music, or using the web version (https://www.downdogapp.com/web) on a laptop or desktop, with your music turned down in the background.

We currently offer multiple English-speaking voices in our yoga apps. You can change the voice you hear by tapping on More and then tapping on Voice.

We also offer several non-English speaking voices in our yoga apps. You can change the language by navigating to Settings (on the mobile app, tap the 3 horizontal lines in the bottom right, and on the web app Settings will be on the left sidebar) and then tap Language!

In our HIIT, Barre, and 7-Minute Workout apps, there's only one voice for now, but we plan to add additional languages and voices in the future.

You can change the language by navigating to Settings (on the mobile app, tap the 3 horizontal lines in the bottom right, and on the web app Settings will be on the left sidebar) and then tap Language!

For our Barre, HIIT, and 7-Minute apps, you'll still hear instructions in English even after changing the language. Translated voice instructions for these apps are coming soon!

You can turn up the amount of talking by tapping on More and then tapping on Instruction. Tap Full Explanation to receive the most amount of instruction we offer.

This setting is only available on our yoga apps. You can't change the amount of talking on HIIT, Barre, and 7-Minute Workout.

You can turn down the amount of talking by tapping on More and then tapping on Instruction. Tap Least Explanation plus Silence to receive the least amount of instruction we offer.

This setting is only available on our yoga apps. You can't change the amount of talking on HIIT, Barre, and 7-Minute Workout.

Tips for Beginner Yogis

Yoga and Prenatal:

Set your Pace to Slowest to spend the most time in each pose. To get the most instruction and pointers, you can also set your Instruction level to Full Explanation.

If you're practicing with the main app, you might also try setting your practice Type to Hatha(No Flow) rather than Full Practice, to leave out the vinyasa flows/chaturangas. Or if you’re looking to slow things down even more, set your practice Type to Gentle or Yin or Chair!

Intro to Yoga:

Of our intros, Intro to Vinyasa moves the fastest, so if you’re looking to slow down your practice, you might like Intro to Hatha or Intro to Restorative (which is our slowest moving intro). Each of our 3 intros has 3 lessons, 9 in total, so make sure you try them all!

HIIT:

You can change the time spent on each exercise by tapping More, then tapping on Exercise Length. You can also adjust the rest time in between exercises by tapping on Recovery.

There are 9 total lessons in our intro!

If you tap Type, you'll see the 3 categories of Vinyasa, Hatha, and Restorative.

Then, once you've selected your Type, tap the number (1, 2, or 3) to do the corresponding lesson. The numbered lessons are designed to build on one another, so we recommend starting on 1 first. If the circle has a white background, that is the lesson of that Type that is selected.

HIIT, Barre, and 7-Minute Workout:

Our default settings are a great place to start!

If HIIT is too challenging on level 1, try spending a shorter time on each exercise. You can adjust this by tapping on More, then tapping on Exercise length. You'll be surprised how big a difference 5 or 10 seconds can make! You can also decrease the length of your overall workout, and increase the length of each rest between exercises.

For Barre, you can adjust the difficulty by changing the length of your workout. Experienced athletes should start with 15 or 20 minutes, and work their way up if they want an additional challenge. If you're a beginner, you might want to start with just 5 minutes every day or 10 minutes every other day. Keep it up, and you'll be ready for longer workouts in no time!

Yoga:

If you're new to yoga we have a dedicated free app just for beginners! You can find Yoga for Beginners on Android and iOS, or at https://intro.downdogapp.com/web! This app lets you try out three different types of Yoga: Vinyasa, Hatha, and Restorative, and it has an unlimited number of practices so you can find what practice works best for you. You can also find these options in the main app (for mobile app, tap on the second icon from the left (the arrow) which will take you to the Journeys page; for web app, Journeys is on the left sidebar).

Of our intros, Intro to Restorative moves the slowest, so you might want to start with the 3 lessons there. After that, move on to the 3 lessons in Intro to Hatha, and then finish up with the 3 lessons in Intro to Vinyasa. The numbered lessons are designed to build on one another, so we recommend starting on 1 first. If the circle has a white background, that is the lesson of that Type that is selected. Once you feel comfortable with the intros, you're ready to move to the main Down Dog app!

In the main Down Dog app, tap Type to select your practice! For a restful practice, we recommend starting out with Gentle, Yin, or Restorative, which will allow for the longest holds in the poses. For a faster, more energetic practice, we recommend starting with Full Practice or Hatha(No Flow) instead. Set your Instruction level to Full Explanation to receive the most detailed instructions.

Because everybody is different, you might try moving up one level and see how that feels. Some days you may want to go down a level, other days you may feel like trying something new! Most importantly, listen to the feedback your body gives you, and move slowly and with control.

The Facebook Community, accessible via the Settings page on the app, is a great resource for getting advice from other people using the app!

We have a vibrant and supportive Down Dog Community on Facebook that you can join to ask for advice and share your progress!

More Practice Settings

We don’t currently have this feature, but it’s definitely on our list! For now, on the mobile app, you can skip any pose you don't like by swiping left when it comes up. On the web app, click the forward arrow on the bottom left of the screen.

We do not currently offer a pose library, but it's in development! Stay tuned!

Yes! We have a stand alone Prenatal Yoga app you should check out! You can find Prenatal Yoga on Android and iOS, or at prenatal.downdogapp.com/web. This app will let you tailor your practice by trimester. It also has many of the same boosts that our main yoga app offers, plus some special ones specific to pregnancy.

Currently we only have one model for each of our apps. As we continue to grow, we’d love to be able to add more choices for you!

Closed captions/subtitles are available for every language we offer! 

On the mobile app:
1. Start a practice  
2. Tap the cc icon located at the top right of your screen to turn on the transcriptions

On the web app:
1. Start a practice  
2. Click the cc icon located at the bottom right of your screen to turn on the transcriptions

To turn the transcriptions off, just tap cc again.

Other Fun Features

Yes, we recently added Chromecast support in the mobile and web apps!

Here's how to use Chromecast in the mobile app:
1. Make sure your chromecast-enabled device (such as a TV) is turned on and is on the same WiFi network as your Android/iOS device, and also make sure you have the latest version of the app.
2. Start a practice.
3. Tap the screen to bring up the controls, then tap the Chromecast button in the top right (it looks like a rectangle with three quarter-circles in the bottom corner).
4. Wait up to a minute for the practice to load on your TV, then click play on your Android/iOS device.

And here's how to use Chromecast on the web app:
1. Make sure your chromecast-enabled device (such as a TV) is turned on and is on the same WiFi network as your computer.
2. Start a practice in the web app, using Chrome.
3. Click the Chromecast button in the bottom right (iIt looks like a rectangle with three quarter-circles in the bottom corner).
4. Wait up to a minute for the practice to load on your TV, then click play on your computer.

You can AirPlay your Down Dog practice using screen mirroring! For instructions, go to this Apple support page and scroll down to the sections on screen mirroring.

Yes! There are three ways to save a practice for offline use. Note this only works on the mobile apps, not web.

1. Create and save a practice from the Favorites screen. To get there, tap the heart icon at the bottom of the Start screen). On the Favorites page, you'll see a big blue button that says Download New Practice. Tap that and you'll automatically download a practice with your current settings (which you can see on the home screen, which is where you came from). Make sure that there is a down arrow to the right of the practice name which indicates that it is saved to your device.

2. Save a practice from your History. To get there, go to the History page (tap the clock icon at the bottom of the Start screen). Scroll down and tap on the practice that you want to save. You'll see the words Add To Favorites at the bottom. Pressing that will save the practice to Favorites for offline use (you can check that it saved to your Favorites by tapping the heart icon at the bottom of your screen). Make sure that there is a down arrow to the right of the practice name which indicates that it is saved to your device.

3. At end of your practice, press Add to Favorites. Pressing that will save the practice you just did to the Favorites page (heart icon at the bottom). Make sure that there is a down arrow to the right of the practice name which indicates that it is saved to your device.

On the mobile app, there are two ways to save a practice:

1. Go to your History page (tap the clock icon at the bottom of the Start screen). Once you're there, scroll down and then tap on the practice that you want to save. You'll see the words Add to Favorites at the bottom. Pressing that will save the practice to the Favorites page (the heart icon at the bottom of your screen).

2. After you've finished a practice, tap Add to Favorites and it will save it to your Favorites page (the heart icon at the bottom of your screen).

On the web app:

1. After you've finished a practice, tap Add to Favorites and it will save it to your Favorites page, located on the left sidebar.

Yes! On the Favorites screen, tap Edit Name and you can write whatever you like!

After completing your practice, or from your History or Favorites, tap Share this Practice to get a link to share that practice with your friends.

When your friends click the link, they will be taken to the app, and they will get a pop-up message about the saved practice. They should tap Yes to make sure it gets saved to their Favorites!

Yes! If you are having trouble connecting, here are some tips:

Open the app and navigate to the menu (click the 3 vertical lines in the bottom right). If there is an option to Connect to Google Fit, that means Down Dog is not currently connected to Google Fit. If so, click this option.

Check that your Down Dog account email is the same as the email sync'd to Google Fit: these two have to be the same for activity tracking to work properly.

Is Google Fit showing practices from days ago, but not the most recent ones? If so there may be a delay in logging your practice, some users have reported this is the case.

Are the missing practices ones that were performed on the web client/ a different device? Unfortunately we only support logging to Google Fit when the practice was performed on the Android device.

Yes! If you are having trouble connecting, here are some tips:
1. Check that your app is connected to Health. Open the app and navigate to the menu (hit the hamburger button in bottom right), is there an option to Connect To Apple Health? If so, click that option.
2. Open the Health App on your phone, and click the data sources tab. Is Down Dog listed as a data source? This is to double check Down Dog is connected. If it isn't (but there was no option to connect within Down Dog), let us know!
3. Try uninstalling and reinstalling the app, and then logging in and reconnecting to Apple Health.

Unfortunately, Apple Health isn't supported on iPad, and we don't support tracking your practices across devices (although we may some day).

No.

Account and Billing

Making Changes to Your Account Settings

1. Go to Settings. On mobile, you can get there by tapping the three horizontal lines at the bottom right of the screen. On web, Settings is in the left sidebar.
2. Under Account, tap Email and fill in the email you'd like to use
3. Tap Save

1. Go to Settings. On mobile, you can get there by tapping the three horizontal lines at the bottom right of the screen. On web, Settings is in the left sidebar.
2. Under Account, tap Password and fill in the new password you'd like to use in the Password and Confirm Password fields
3. Tap Save

If you have forgotten your password, just enter your email and an incorrect password at the login screen. Then, click the Forgot Password? option.

1. Go to Settings. On mobile, you can get there by tapping the three horizontal lines at the bottom right of the screen. On web, Settings is in the left sidebar.
2. Under Account, tap Unlink from Google (or Unlink from Facebook) and fill in the new password you'd like to use in the Password and Confirm Password fields
3. Tap Save

Should you decide to leave us, you can delete your account on the mobile app or on the web app. Please note that once your account is deleted, it cannot be restored and you will lose your history and saved practices!

1. Go to Settings. On mobile, you can get there by tapping the three horizontal lines at the bottom right of the screen. On web, Settings is in the left sidebar.
2. Under Settings, scroll down to My Data, and tap Delete Account
3. When prompted by the pop up box, tap OK

Making Changes to Your Subscription

There is no automatic charge for the free COVID-19 trial, so you will not be charged unless you explicitly purchased a membership through Apple, Google, or our website.

If you purchased your subscription on the web:
1. Go to Settings. On mobile, you can get there by tapping the three horizontal lines at the bottom right of the screen. On web, Settings is in the left sidebar.
2. Under Settings, tap Subscription.
3. Then you should see more info, including how to cancel or change your subscription.

If you purchased your subscription through the mobile app, you can manage your subscription through the Apple App Store or through the Google Play Store.

Apple and Google take large cuts of in-app purchases, so it's cheaper for us to offer memberships through our website. The memberships are otherwise identical; you can use a web membership on your computer, phone, and tablets.

No. Subscriptions start as soon as you subscribe.

If you purchased your subscription on the web, you can request a refund through our support page.

Yes!

Yes!

Yes! We do not currently limit the number of devices, so just log in with the same Down Dog account on each of your family's devices. Note that you'll be sharing the same history.

Currently, subscription purchases give you access to all of our apps, including Yoga, HIIT, Barre, 7 minute workout, and prenatal yoga.

Troubleshooting

If you purchased a subscription from within the mobile app via Apple or Google, please try clicking Restore In-App Purchase from the menu of the app. Be sure to do this from the app in which you made the purchase.

If you purchased a subscription via our website, make sure that you are logged into the app with the same email address you used on our website. You can check the email address you are logged in with from the menu in the app.

Here are some steps you can take to try and get sound out of the app:

• Have you made sure that your device itself isn't muted? You can check this by playing music or audio through a different app.
• Have you checked that the in-app volume is on? Once you've started a practice, you can adjust the balance between music and voice volume by pausing your practice, then adjusting the slider near the bottom of the screen. To hear both music and voice, make sure it's adjusted near the middle!
• Have you tried closing & reopening the app?
• Have you tried uninstalling and reinstalling the app?
• Have you tried using the web version of Down Dog (https://www.downdogapp.com/web) to see if you have the same issue?

Here are a few things you can try:

1. Uninstall and reinstall the app

2. Switch to lower quality video. You can change between different visual types by tapping on More, then tapping on Visual Type. You should see options for higher and lower quality video.

3. Mobile app only: Download your practice in advance. Create and save a practice from the Favorites screen. To get there, go to your Favorites page (tap the heart icon at the bottom of the Start screen). On the Favorites page, you'll see a big blue button that says Download New Practice. Tap that and you'll automatically download a practice with your current settings (which you can see on the home screen, which is where you came from). Make sure that there is a down arrow to the right of the practice name which indicates that it is saved to your device.

4. Web only: Try a different browser. Down Dog works best with Safari, Firefox, and Chrome.

If your entire practice is flipped, check to make sure you don't have the mirroring function turned on! Here’s how to check!

On the mobile app:
1. Start a practice
2. At the top right of your screen, tap the second icon from the right to flip the display

On the web app:
1. Start a practice
2. At the bottom right of your screen, click the third icon from the left to flip the display

You can change between different visual types by tapping on More, then tapping on Visual Type. You should see options for higher and lower quality video. This setting is only available on the yoga apps.

If your CAST BUTTON is not showing up:

1. Start a practice, then pause. Do you see the cast button (top right corner for Android/iOS; bottom right corner for the web app)? We only show the cast button during a practice.

2. Try casting something else (e.g. YouTube) from the same device. Do you see a cast button then? If not, make sure your chromecast-enabled device (such as a TV) is turned on and is on the same WiFi network as your computer or your Android/iOS device. If you're on a computer, make sure you're using Chrome.

3. Try casting from a different device. If you were using Android/iOS, try casting from the web app on your computer, and vice versa.

4. Try turning off battery optimization for the Down Dog app(s) on your phone. This will let the app keep communicating with your Chromecast device, instead of going into power saving mode after a few minutes of inactivity.


If you're "CONNECTED" but the video doesn't play:

First, make sure that you're waiting long enough for Down Dog to load on your TV. Loading can take up to 60 seconds. During this time your TV will initially show a yellow "loading" bar across the bottom, then fade to black. Your TV will show the video once it has finished loading.

If your TV screen is still black after 60 seconds, or if the words "Down Dog" appear in the middle of a black screen, exit your practice and try again. You can restart the same practice from the History tab (the clock icon at the bottom of your screen for Android/iOS; in the left sidebar for web).


If your cast DISCONNECTS after a few minutes of playback:

1. Check your WiFi signal strength. If your Chromecast or phone/computer has a weak signal, you can improve the signal strength using a WiFi extender or by moving it closer to your router.

2. Turn off battery optimization for the Down Dog app(s) on your phone. This will let the app keep communicating with your Chromecast device, instead of going into power saving mode after a few minutes of inactivity.

3. If that doesn't fix the issue, you can also try restarting your router.

4. Finally, try editing your phone's stored wifi connection settings to use a static IP address.